Return and Refund Policy

Last updated: 8 September 2026

At TM Supplies, we want you to be satisfied with your purchase. This Return and Refund Policy explains when products can be returned, exchanged or refunded.

1. Returns for change of mind

We accept returns for change of mind within 14 days of delivery, provided that:

• The product is unused and in its original condition.

• The product is in its original, undamaged packaging where applicable.

• The product is complete and suitable for resale.

• Proof of purchase is provided.

Customers are responsible for the cost of returning an item due to change of mind.

Once we receive and inspect the returned product, we will confirm whether the return is approved. If approved, the purchase price of the product will be refunded to the original payment method.

Original shipping charges are generally non-refundable for change-of-mind returns.

2. Faulty, damaged or incorrect products

If your order arrives damaged, faulty, defective or you receive the wrong product, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Photos or video showing the problem, where appropriate

We may ask you to return the product so we can inspect it.

Depending on the circumstances, we may provide a repair, replacement or refund.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

3. Products damaged after delivery

TM Supplies is not responsible for damage caused by misuse, incorrect installation, improper handling, accidental damage or normal wear and tear.

However, this does not affect any rights you may have under the Australian Consumer Law.

4. Products purchased for resale

If you purchase products from TM Supplies for resale, you are responsible for ensuring that the products are suitable for your intended resale purpose.

Any applicable consumer guarantees or other legal rights are not affected by this provision.

5. Non-returnable products

Certain products may not be eligible for change-of-mind returns where they are:

• Customised or specially ordered for you

• Personalised

• Made to your specifications

• Clearly identified as non-returnable before purchase

• No longer in a condition suitable for resale due to use or handling

This does not limit any rights you may have if a product is faulty, defective or otherwise does not meet applicable consumer guarantees.

6. How to request a return

To request a return, please contact TM Supplies using the business email address below with your order number and details of the product you wish to return.

Please do not send products back without contacting us first, as we may be unable to process an unauthorised return.

7. Refunds

Once your returned product has been received and assessed, we will notify you whether your refund has been approved.

Approved refunds will generally be processed to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

If a refund is required because of a faulty product or another issue covered by applicable consumer guarantees, we will handle the refund in accordance with our legal obligations.

8. Exchanges and replacements

Where appropriate, TM Supplies may offer a replacement instead of a refund.

For products with a major failure, customers may have the right to choose between a refund and replacement in accordance with the Australian Consumer Law.

9. Contact us

tmsuppliesau@gmail.com

We will endeavour to respond to your enquiry as soon as reasonably possible.

TM Supplies
Supply to Resellers